Shipping Policy

Processing

Orders are placed through the product owner's secure checkout and fulfilled by them. Once payment clears you will receive a confirmation email containing your order number and receipt. Keep that email — it is the quickest route to support later.

Dispatch

Orders are typically prepared for dispatch within one to two business days of payment clearing. Orders placed at weekends or on public holidays are handled on the next business day.

Delivery estimates

Delivery times vary by destination and by the shipping method selected. Estimated windows are shown during checkout before you confirm payment. Where tracking is available for your chosen method, details are included in your shipping confirmation.

Shipping charges

Shipping is added at checkout on the 1-bottle and 3-bottle packages, and is free on the 6-bottle package. The exact charge is displayed before you confirm payment.

Check your address

Please review your delivery address carefully before confirming. If you notice an error, contact support immediately — an address can usually be corrected before dispatch but not afterwards.

Delays

Carrier backlogs, customs processing on international orders, severe weather and public holidays can all cause delays, and these are outside anyone's control. If your order has not arrived within the estimated window, contact support with your order number.

Damaged or missing parcels

Contact support with your order number. If a parcel arrives damaged, please keep the packaging, as carriers often require it when investigating a claim.

International orders

Customs duties, import taxes and handling fees may be charged by the destination country. These are set by local authorities, are not included in your order total, and are the recipient's responsibility.

Last updated 2026.